Mystrika
Reps Direct is a business process outsourcing (BPO) agency providing dedicated remote staff for customer service, sales, social media management, tech support, lead generation, and back-office operations. Founded in 2015, it serves growing businesses with bilingual professionals and dedicated reps who work exclusively for each client.
Reps Direct is a business process outsourcing (BPO) agency founded in 2015 and headquartered in Las Vegas, Nevada. The agency provides dedicated, highly skilled remote staff aligned with the specific needs of growing businesses, with a tagline of "Direct Support for Operational Efficiency."
The agency's service suite spans customer service, sales, social media management, tech support, lead generation, and back-office operations. Each role is filled by bilingual professionals fluent in languages such as Spanish, German, Portuguese, Italian, French, and Dutch, supporting communication across diverse markets.
Reps Direct positions itself as an alternative to traditional hiring, eliminating related complexities and overhead costs. Dedicated reps work exclusively for each client, offering direct access and personalized support, which the agency says helps businesses scale, optimize workflows, and improve customer satisfaction.
The agency employs fewer than 49 people, with a minimum project budget of $1,000 to $10,000 and an average hourly rate of $25. Its listed client, Shirtquarters.com, operates in the consumer products sector within the B2B industry.
Google reviews for Reps Direct are mixed. Two 5-star reviews praise the customer service agents and responsiveness, with one client reporting 15% higher retention than a previous call center. A third 1-star review criticizes the staff as unprofessional and unqualified, giving the agency an overall 3.7 Google rating across three reviews.
Services
- BPO
- Customer service
- Sales
- Social media management
- Tech support
- Lead generation
- Back-office operations
Industries Served
Team Size
Pros
- Bilingual professionals fluent in Spanish, German, Portuguese, Italian, French, and Dutch
- Dedicated reps work exclusively for each client with direct access and personalized support
- One client reported 15% higher retention versus a previous call center
Cons
- A Google review cited unprofessional staff and unqualified workers
Client Review Analysis
Mixed Google reviews; two 5-star reviews praise customer service agents and responsiveness, while one 1-star review criticizes professionalism and staff qualifications.