Compare Primecs vs Optima Communications International Inc

Side-by-side comparison of features, pricing, services, ratings and more.

Primecs

BPO & Outsourced Support Website

Primecs provides virtual administrative management services, including planning, supervision, coordination, record keeping, and facility maintenance, along with online payment and payment gateway services. The company aims to help businesses build, grow, and achieve their objectives. Primecs is based in Montreal, Canada.

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Winner

Optima Communications International Inc

BPO & Outsourced Support Website

Optima Communications International Inc is a Canadian BPO provider founded in 1992, specializing in contact center outsourcing for regulated industries. It is the largest Canadian life insurance outsourcer and the largest contact center BPO provider for electrical and water utilities in Canada, with 100% of staff located within Canada.

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Feature Comparison

Attribute	Primecs	Optima Communications International Inc
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating	-	Winner +2.0 higher
Location	Montreal, Canada	Toronto, Canada
Services	Call Centers BPO Customer Support Back Office Outsourcing Research Claims Processing Finance & Accounting Function Inbound Outbound Telemarketing B2B	Call Centers BPO Customer Support Back Office Outsourcing Research Claims Processing Finance & Accounting Function Inbound Outbound Telemarketing B2B
Industries	IT Industry Financial Industry Telecommunications Industry	Corporate Services Consumer Goods Finance Fintech Insurance
Pros	Long-standing client relationships Compliant with government regulations Modern and safe payment systems Competitive pricing	Long-standing client relationships with 15-20 core clients averaging 15 years tenure 100% of staff located within Canada Largest Canadian life insurance outsourcer and largest contact center BPO for electrical and water utilities in Canada
Cons	-	Google reviews report persistent unsolicited calls claiming to be from Scotiabank, calls from multiple numbers, and difficulty being removed from call lists
Website	Visit Site	Visit Site

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