Compare Optima Communications International Inc vs MSi Corp

Side-by-side comparison of features, pricing, services, ratings and more.

Optima Communications International Inc

BPO & Outsourced Support Website

Optima Communications International Inc is a Canadian BPO provider founded in 1992, specializing in contact center outsourcing for regulated industries. It is the largest Canadian life insurance outsourcer and the largest contact center BPO provider for electrical and water utilities in Canada, with 100% of staff located within Canada.

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Winner

MSi Corp

BPO & Outsourced Support Website

MSi Corp is a call center and customer service provider based in Toronto, Canada. The company also offers described video services for people with visual impairments. Founded in 1998, it employs 500-999 people.

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Feature Comparison

Attribute	Optima Communications International Inc	MSi Corp
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating		Winner +0.7 higher
Location	Toronto, Canada	Toronto, Canada
Services	Call Centers BPO Customer Support Back Office Outsourcing Research Claims Processing Finance & Accounting Function Inbound Outbound Telemarketing B2B	Call Centers BPO Customer Support Back Office Outsourcing Research Claims Processing Finance & Accounting Function Inbound Outbound Telemarketing B2B
Industries	Corporate Services Consumer Goods Finance Fintech Insurance	Retail IT Financial
Pros	Long-standing client relationships with 15-20 core clients averaging 15 years tenure 100% of staff located within Canada Largest Canadian life insurance outsourcer and largest contact center BPO for electrical and water utilities in Canada	Committed to quality in described video services for people with disabilities
Cons	Google reviews report persistent unsolicited calls claiming to be from Scotiabank, calls from multiple numbers, and difficulty being removed from call lists	Employee reviews report poor management and high turnover
Website	Visit Site	Visit Site

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