Compare Optima Communications International Inc vs CCI Resources

Side-by-side comparison of features, pricing, services, ratings and more.

Winner

Optima Communications International Inc

BPO & Outsourced Support Website

Optima Communications International Inc is a Canadian BPO provider founded in 1992, specializing in contact center outsourcing for regulated industries. It is the largest Canadian life insurance outsourcer and the largest contact center BPO provider for electrical and water utilities in Canada, with 100% of staff located within Canada.

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CCI Resources

BPO & Outsourced Support Website

CCI Resources is a full-service survey research firm with over 25 years of experience. The agency specializes in surveys, assessments, and evaluations for private enterprises, governments, educational institutions, and non-profits. It offers paper, online, email, telephone, and focus group methodologies.

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Feature Comparison

Attribute	Optima Communications International Inc	CCI Resources
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating	Winner +2.0 higher	-
Location	Toronto, Canada	Orangeville, Ontario, Canada
Services	Call Centers BPO Customer Support Back Office Outsourcing Research Claims Processing Finance & Accounting Function Inbound Outbound Telemarketing B2B Collection Survey Services	Call Centers BPO Customer Support Back Office Outsourcing Research Claims Processing Finance & Accounting Function Inbound Outbound Telemarketing B2B Collection Survey Services
Industries	Corporate Services Consumer Goods Finance Fintech Insurance	Government Education Healthcare Non-Profit Enterprise
Pros	Long-standing client relationships with 15-20 core clients averaging 15 years tenure 100% of staff located within Canada Largest Canadian life insurance outsourcer and largest contact center BPO for electrical and water utilities in Canada	Over 25 years of experience in survey research Full-service capabilities from methodology design to post-survey consulting Multi-department team including call centre, data collection, analysis, and reporting
Cons	Google reviews report persistent unsolicited calls claiming to be from Scotiabank, calls from multiple numbers, and difficulty being removed from call lists	-
Website	Visit Site	Visit Site

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