Compare Optima Communications International Inc vs 3C Contact Services

Side-by-side comparison of features, pricing, services, ratings and more.

Optima Communications International Inc

BPO & Outsourced Support Website

Optima Communications International Inc is a Canadian BPO provider founded in 1992, specializing in contact center outsourcing for regulated industries. It is the largest Canadian life insurance outsourcer and the largest contact center BPO provider for electrical and water utilities in Canada, with 100% of staff located within Canada.

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Winner

3C Contact Services

BPO & Outsourced Support Website

3C Contact Services provides tailored inbound and outbound call center solutions, focusing on upselling and cross-selling. The agency has a team of 100-249 employees and was founded in 2013. They offer services such as inbound, telemarketing, and virtual receptionist.

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Feature Comparison

Attribute	Optima Communications International Inc	3C Contact Services
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating		Winner +2.6 higher
Location	Toronto, Canada	Concord, Ontario, Canada
Services	Call Centers BPO Customer Support Back Office Outsourcing Research Claims Processing Finance & Accounting Function Inbound Outbound Telemarketing B2B Virtual Receptionist	Call Centers BPO Customer Support Back Office Outsourcing Research Claims Processing Finance & Accounting Function Inbound Outbound Telemarketing B2B Virtual Receptionist
Industries	Corporate Services Consumer Goods Finance Fintech Insurance	-
Pros	Long-standing client relationships with 15-20 core clients averaging 15 years tenure 100% of staff located within Canada Largest Canadian life insurance outsourcer and largest contact center BPO for electrical and water utilities in Canada	Clients highlight the professionalism, knowledge, and dedication of management and staff. Google reviews consistently praise timely and professional call answering.
Cons	Google reviews report persistent unsolicited calls claiming to be from Scotiabank, calls from multiple numbers, and difficulty being removed from call lists	-
Website	Visit Site	Visit Site

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