Compare Miratel Solutions vs Optima Communications International Inc

Side-by-side comparison of features, pricing, services, ratings and more.

Winner

Miratel Solutions

BPO & Outsourced Support Website

Canadian call center and customer service provider founded in 2000, offering outbound and inbound call center services with a team of over 20 years experience.

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Optima Communications International Inc

BPO & Outsourced Support Website

Optima Communications International Inc is a Canadian BPO provider founded in 1992, specializing in contact center outsourcing for regulated industries. It is the largest Canadian life insurance outsourcer and the largest contact center BPO provider for electrical and water utilities in Canada, with 100% of staff located within Canada.

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Feature Comparison

Attribute	Miratel Solutions	Optima Communications International Inc
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating	Winner +0.5 higher
Location	Toronto, Canada	Toronto, Canada
Services	Call Centers BPO Customer Support Back Office Outsourcing Research Claims Processing Finance & Accounting Function Inbound Outbound Telemarketing B2B	Call Centers BPO Customer Support Back Office Outsourcing Research Claims Processing Finance & Accounting Function Inbound Outbound Telemarketing B2B
Industries	IT Financial Small Business	Corporate Services Consumer Goods Finance Fintech Insurance
Pros	Over 20 years of industry experience Positive reviews highlight a great work atmosphere and good service	Long-standing client relationships with 15-20 core clients averaging 15 years tenure 100% of staff located within Canada Largest Canadian life insurance outsourcer and largest contact center BPO for electrical and water utilities in Canada
Cons	Negative reviews mention workplace concerns A review reported delayed ticket delivery	Google reviews report persistent unsolicited calls claiming to be from Scotiabank, calls from multiple numbers, and difficulty being removed from call lists
Website	Visit Site	Visit Site

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