Compare Kura vs ATM Group

Side-by-side comparison of features, pricing, services, ratings and more.

Kura

BPO & Outsourced Support Website

Kura is a UK-based outsourcer providing contact centre solutions across four locations in the UK and South Africa. Its software subsidiary Inisoft builds advisor desktop solutions with full omni-channel capabilities. The company serves over 50 clients across multiple industry verticals.

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Winner

ATM Group

BPO & Outsourced Support Website

ATM Group is a tech-enabled customer operations and revenue partner for mid-market and enterprise organisations. The company helps brands deliver better customer experience, stronger retention and measurable commercial outcomes by combining high-performing people with smarter technology, automation and interaction intelligence. Founded in 1997, the agency has over 1,000 employees and serves clients across multiple industries.

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Feature Comparison

Attribute	Kura	ATM Group
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating		Winner +0.4 higher
Location	Glasgow, United Kingdom	Leicester, United Kingdom
Services	Call Centers BPO Phone Answering Services HR Outsourcing Customer Support	Call Centers BPO Phone Answering Services HR Outsourcing Customer Support
Industries	IT Retail Fintech	Home & Garden Health Care Entertainment Retail Hospitality Finance Recreation & Travel Software & IT Services Media & Communications
Pros	Positioned as the UK's largest independent outsourcer with award-winning contact centre solutions Software subsidiary Inisoft develops omni-channel advisor desktop solutions sold globally Serves over 50 clients across many industry verticals from four UK and South Africa locations	Positive employee culture with internal progression opportunities Strong client service with knowledgeable staff Tech-enabled approach with ATM One platform for interaction intelligence
Cons	Google reviewers report micromanagement and unsupportive management Reviews cite a lack of transparency and poor communication with staff	Some reviews cite poor management and unprofessional staff Concerns about staff using dummy names when representing clients
Website	Visit Site	Visit Site

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