Compare Kura vs 1CallDirect

Side-by-side comparison of features, pricing, services, ratings and more.

Winner

Kura

BPO & Outsourced Support Website

Kura is a UK-based outsourcer providing contact centre solutions across four locations in the UK and South Africa. Its software subsidiary Inisoft builds advisor desktop solutions with full omni-channel capabilities. The company serves over 50 clients across multiple industry verticals.

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1CallDirect

BPO & Outsourced Support Website

1CallDirect is a call centre in Scotland focused on sales. Founded in 1998, the agency has under 49 employees. It consistently exceeds client sales and customer experience targets.

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Feature Comparison

Attribute	Kura	1CallDirect
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating	Winner +3.1 higher	-
Location	Glasgow, United Kingdom	Glasgow, United Kingdom
Services	Call Centers	Call Centers
Industries	IT Retail Fintech	IT Industry Small Business Industry Fintech Industry
Pros	Positioned as the UK's largest independent outsourcer with award-winning contact centre solutions Software subsidiary Inisoft develops omni-channel advisor desktop solutions sold globally Serves over 50 clients across many industry verticals from four UK and South Africa locations	Consistently exceeds client sales and customer experience targets.
Cons	Google reviewers report micromanagement and unsupportive management Reviews cite a lack of transparency and poor communication with staff	-
Website	Visit Site	Visit Site

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