Compare Global Response vs Horatio

Side-by-side comparison of features, pricing, services, ratings and more.

Global Response

BPO & Outsourced Support Website

Global Response provides outsourced customer support, phone answering, and BPO services. Founded in 1974, the agency employs over 1,000 people and serves industries like consumer goods, corporate services, and retail.

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Winner

Horatio

BPO & Outsourced Support Website

Horatio is a next-generation and tech-enabled customer support outsourcing firm that provides dedicated handpicked teams for high-growth companies. It partners with businesses to develop customer support strategy and execute it.

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Feature Comparison

Attribute	Global Response	Horatio
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating		Winner +1.3 higher
Location	Margate, Florida, United States	New York City, New York, United States
Services	Customer Support Phone Answering Services BPO	Customer Support Phone Answering Services BPO
Industries	Consumer Goods Corporate Services Retail	Corporate Services Finance HR
Pros	Data-driven approach to customer support Long tenure and experienced management Strong focus on brand personalization and passion	Tech-enabled customer support outsourcing with dedicated handpicked teams 5.0 Google rating from employees Partners with high-growth and innovative companies
Cons	Some Google reviews report rude phone handling by staff	-
Website	Visit Site	Visit Site

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