Compare Gexel Telecom vs Optima Communications International Inc

Side-by-side comparison of features, pricing, services, ratings and more.

Gexel Telecom

BPO & Outsourced Support Website

Gexel Telecom is a bilingual contact center providing call center and customer support services. The agency uses a consultative approach to deliver tailored solutions. Founded in 1998, it has over two decades of experience.

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Winner

Optima Communications International Inc

BPO & Outsourced Support Website

Optima Communications International Inc is a Canadian BPO provider founded in 1992, specializing in contact center outsourcing for regulated industries. It is the largest Canadian life insurance outsourcer and the largest contact center BPO provider for electrical and water utilities in Canada, with 100% of staff located within Canada.

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Feature Comparison

Attribute	Gexel Telecom	Optima Communications International Inc
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating	-	Winner +2.0 higher
Location	Montreal, Quebec, Canada	Toronto, Canada
Services	Call Centers Customer Support BPO Back Office Outsourcing Research Claims Processing Finance & Accounting Function Inbound Outbound Telemarketing B2B	Call Centers Customer Support BPO Back Office Outsourcing Research Claims Processing Finance & Accounting Function Inbound Outbound Telemarketing B2B
Industries	Financial Retail Telecommunications	Corporate Services Consumer Goods Finance Fintech Insurance
Pros	Bilingual contact center serving multiple languages. Consultative approach that analyzes client ecosystems. Over 20 years of industry experience since 1998. Expertise in inbound, outbound, and telemarketing services.	Long-standing client relationships with 15-20 core clients averaging 15 years tenure 100% of staff located within Canada Largest Canadian life insurance outsourcer and largest contact center BPO for electrical and water utilities in Canada
Cons	-	Google reviews report persistent unsolicited calls claiming to be from Scotiabank, calls from multiple numbers, and difficulty being removed from call lists
Website	Visit Site	Visit Site

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