Compare Five9, Inc vs Horatio

Side-by-side comparison of features, pricing, services, ratings and more.

Five9, Inc

BPO & Outsourced Support Website

Five9, Inc specializes in Contact Center as a Service (CCaaS) solutions, helping organizations redefine customer experience through strategic implementation, consulting, and ongoing support. Founded in 2001, the company serves thousands of client deployments across automotive, education, and healthcare industries.

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Winner

Horatio

BPO & Outsourced Support Website

Horatio is a next-generation and tech-enabled customer support outsourcing firm that provides dedicated handpicked teams for high-growth companies. It partners with businesses to develop customer support strategy and execute it.

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Feature Comparison

Attribute	Five9, Inc	Horatio
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating		Winner +0.9 higher
Location	San Ramon, California, United States	New York City, New York, United States
Services	BPO Call Centers	BPO Call Centers
Industries	Automotive Education Healthcare	Corporate Services Finance HR
Pros	Intuitive IVR management praised by users Responsive and patient customer support noted by clients Strong product suite and leadership recognized in reviews Long-term partnership focus with industry-leading NPS per profile	Tech-enabled customer support outsourcing with dedicated handpicked teams 5.0 Google rating from employees Partners with high-growth and innovative companies
Cons	Multiple reviewers report reliability issues with outages and call quality Slow support response times and generic solutions reported by some clients	-
Website	Visit Site	Visit Site

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