Five9, Inc

Five9, Inc is a Contact Center as a Service (CCaaS) provider founded in 2001, headquartered at 4000 Executive Parkway, Suite 400, San Ramon, California. The company specializes in helping organizations redefine customer experience (CX) by identifying key performance indicators and tailoring solutions to specific business needs. According to its profile, Five9 brings deep industry knowledge and a commitment to achieving customer service goals through strategic implementation and ongoing support.

The company employs between 500 and 999 people, with a minimum budget requirement listed as "inquire" and an average hourly rate of $149. Five9 integrates advanced technologies with expert consulting to create optimized workflows, enhance team efficiencies, and deliver results. Its services extend from initial deployment to continued operational support, enabling businesses to streamline operations and adapt to evolving customer demands.

Five9's primary service categories are BPO and call centers, covering the full spectrum of contact center operations. The company's approach combines platform implementation with consulting expertise, allowing organizations to accelerate time to value while maintaining long-term partnerships. The profile highlights industry-leading Net Promoter Scores (NPS) as evidence of its dedication to client satisfaction.

The company serves clients across the automotive, education, and healthcare industries, with thousands of successful implementations cited in its overview. Five9's customer-centric positioning targets enterprises that require scalable contact center infrastructure and ongoing operational support across these verticals.

Five9's Google reviews reflect a mixed sentiment, with an overall rating of 4.1 out of 5 from 62 reviews. Positive reviews praise the product suite, intuitive IVR management, and patient support representatives, while negative reviews report reliability issues including outages, call quality problems, slow support response times, and billing disputes. Some reviewers describe the reporting tools as complex, though manageable with continued use.

The company's portfolio is supported by testimonials from users who have deployed the platform for technical support, warranty, and inside sales teams over multiple years. Five9 positions itself as a long-term partner for organizations seeking to excel in competitive customer service environments, with a focus on KPIs, workflow optimization, and team efficiency.