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Compare Dyalogo vs SRG ASIA PACIFIC

Side-by-side comparison of features, pricing, services, ratings and more.

Dyalogo Agency logo

Dyalogo

BPO & Outsourced Support Website

Colombian call center technology and services company founded in 2003. Delivers call center software, monitoring, and automated reporting with more than 1,000 projects installed nationally and internationally. Holds the IT Mark quality certification from the ESI Center of Spain.

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SRG ASIA PACIFIC Agency logo

SRG ASIA PACIFIC

BPO & Outsourced Support Website

SRG Asia Pacific is a leader in business process outsourcing (BPO) solutions, emphasizing meaningful relationships between businesses and their customers. Since 1996, the firm offers contact center operations, IT and data management, and customer interaction services. The firm integrates global best practices with a focus on employee-first culture.

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Feature Comparison

Attribute Dyalogo SRG ASIA PACIFIC
Category BPO & Outsourced Support BPO & Outsourced Support
Rating
Location Bogota, Colombia Kuala Lumpur, Malaysia
Services
  • Call Centers
  • BPO
  • IT Outsourcing
  • Call Centers
  • BPO
  • IT Outsourcing
Pros
  • First Colombian company to sell call center technology, holding the IT Mark quality certification from the ESI Center of Spain
  • More than 1,000 call center projects installed nationally and internationally since 2003
  • Process standards aligned with CMMI, ISO 27000, and Ten Square
  • Employee-first culture fostering supportive environment
  • Strategic location with easy access to public transport
Cons
  • One Google reviewer reported difficulty reaching the call center by phone
  • Delayed statutory contributions (EPF, SOCSO, EIS)
  • Favoritism and lack of transparency in management
  • HR department prioritizes social media content over employee welfare
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