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Compare ContactWorks vs XCEL Corp

Side-by-side comparison of features, pricing, services, ratings and more.

Winner
ContactWorks Agency logo

ContactWorks

IT Services & Technology Consulting Website

ContactWorks is a Texas-based virtual operation providing omni-channel customer support, technical help desk, and BPO services. Founded in 2004, the agency serves emerging companies and established companies with emerging products. They utilize cloud-based systems for calls, chats, text, and emails.

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XCEL Corp Agency logo

XCEL Corp

IT Services & Technology Consulting Website

XCEL Corp is a global IT consulting firm founded in 1999 and headquartered in Matawan, New Jersey. It provides end-to-end information technology services to small, medium, and large organizations across sectors such as BFSI, telecommunications, technology, energy and utilities, manufacturing, media, and retail. The company employs 250 to 499 people and lists cloud consulting among its services.

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Feature Comparison

Attribute ContactWorks XCEL Corp
Category IT Services & Technology Consulting IT Services & Technology Consulting
Rating
Winner +0.1 higher
Location Austin, Texas, United States Matawan, New Jersey, United States
Services
  • Customer service
  • Technical support / Help Desk
  • Member services (Healthcare)
  • Order management / logistics / RMA
  • Sales generation
  • Social Media monitoring
  • Quality monitoring
  • Managed Services
  • IT Services
  • BPO
  • Call Centers
  • Phone Answering Services
  • Transcription Services
  • Cloud Consulting
  • IT Consulting
  • Professional Services
  • Software Development & Management
  • Enterprise Software Solutions
  • Product Engineering Services
  • Business Intelligence & Data Warehousing
  • Mobility Platform
  • Infrastructure Management
  • Customer service
  • Technical support / Help Desk
  • Member services (Healthcare)
  • Order management / logistics / RMA
  • Sales generation
  • Social Media monitoring
  • Quality monitoring
  • Managed Services
  • IT Services
  • BPO
  • Call Centers
  • Phone Answering Services
  • Transcription Services
  • Cloud Consulting
  • IT Consulting
  • Professional Services
  • Software Development & Management
  • Enterprise Software Solutions
  • Product Engineering Services
  • Business Intelligence & Data Warehousing
  • Mobility Platform
  • Infrastructure Management
Industries
Consumer Goods Health Care Hospitality eCommerce Fintech Government Media & Communications AI Automotive Hardware & Networking
BFSI Telecommunications & Media Technology Energy & Utilities Manufacturing Media Retail
Pros
  • Long-term partnerships
  • Process development
  • Flexibility
  • Responsiveness
  • High value / High touch approach
  • Named clients include IBM, Adobe, and Amazon.
  • Google reviewers describe a peaceful work environment, good colleagues, and fair compensation.
  • Employee reviewers note the freedom to learn and apply new technologies.
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