Mystrika
ContactWorks is a Texas-based virtual operation providing omni-channel customer support, technical help desk, and BPO services. Founded in 2004, the agency serves emerging companies and established companies with emerging products. They utilize cloud-based systems for calls, chats, text, and emails.
ContactWorks is a Texas-based virtual operation founded in 2004 that provides omni-channel customer support, technical help desk, and BPO services. The agency serves emerging companies and established companies with emerging products, utilizing cloud-based systems for calls, chats, text, and emails. With a team of 50-99 employees, ContactWorks operates globally from its headquarters in Austin, Texas.
The agency offers a comprehensive range of services including customer service, technical support/help desk, healthcare member services, order management/logistics/RMA, sales generation, social media monitoring, and quality monitoring. Additional service lines cover managed services, IT services, BPO, call centers, phone answering, and transcription services. ContactWorks has expertise in AI BPO, back office outsourcing, claims processing, document verification, appointment setting, healthcare call centers, inbound/outbound calling, telemarketing, and property management phone answering.
ContactWorks serves a diverse set of industries including consumer goods, health care, hospitality, eCommerce, fintech, government, media and communications, AI, automotive, and hardware and networking. The agency works with startups, small businesses, medium businesses, and enterprise/corporate clients. Their strengths include long-term partnerships, process development, flexibility, responsiveness, and a high value/high touch approach.
Google reviews give ContactWorks a 4.8 rating from 5 reviews, with clients praising the team and IT services such as remote virus removal and PC tune-ups. The agency has served clients in transportation, internet provider, and healthcare sectors.
Services
- Customer service
- Technical support / Help Desk
- Member services (Healthcare)
- Order management / logistics / RMA
- Sales generation
- Social Media monitoring
- Quality monitoring
- Managed Services
- IT Services
- BPO
- Call Centers
- Phone Answering Services
- Transcription Services
Industries Served
Team Size
Pros
- Long-term partnerships
- Process development
- Flexibility
- Responsiveness
- High value / High touch approach
Client Review Analysis
Google reviews highlight positive experiences with the team and IT services, with a 4.8 rating from 5 reviews.