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Compare ContactWorks vs Horatio

Side-by-side comparison of features, pricing, services, ratings and more.

ContactWorks Agency logo

ContactWorks

IT Services & Technology Consulting Website

ContactWorks is a Texas-based virtual operation providing omni-channel customer support, technical help desk, and BPO services. Founded in 2004, the agency serves emerging companies and established companies with emerging products. They utilize cloud-based systems for calls, chats, text, and emails.

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Winner
Horatio Agency logo

Horatio

BPO & Outsourced Support Website

Horatio is a next-generation and tech-enabled customer support outsourcing firm that provides dedicated handpicked teams for high-growth companies. It partners with businesses to develop customer support strategy and execute it.

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Feature Comparison

Attribute ContactWorks Horatio
Category IT Services & Technology Consulting BPO & Outsourced Support
Rating
Winner +0.2 higher
Location Austin, Texas, United States New York City, New York, United States
Services
  • Customer service
  • Technical support / Help Desk
  • Member services (Healthcare)
  • Order management / logistics / RMA
  • Sales generation
  • Social Media monitoring
  • Quality monitoring
  • Managed Services
  • IT Services
  • BPO
  • Call Centers
  • Phone Answering Services
  • Transcription Services
  • Customer service
  • Technical support / Help Desk
  • Member services (Healthcare)
  • Order management / logistics / RMA
  • Sales generation
  • Social Media monitoring
  • Quality monitoring
  • Managed Services
  • IT Services
  • BPO
  • Call Centers
  • Phone Answering Services
  • Transcription Services
Industries
Consumer Goods Health Care Hospitality eCommerce Fintech Government Media & Communications AI Automotive Hardware & Networking
Corporate Services Finance HR
Pros
  • Long-term partnerships
  • Process development
  • Flexibility
  • Responsiveness
  • High value / High touch approach
  • Tech-enabled customer support outsourcing with dedicated handpicked teams
  • 5.0 Google rating from employees
  • Partners with high-growth and innovative companies
Website Visit Site Visit Site

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