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Compare Contacta vs Dyalogo

Side-by-side comparison of features, pricing, services, ratings and more.

Winner
Contacta Agency logo

Contacta

BPO & Outsourced Support Website

Contacta is a customer experience transformation company providing omnichannel contact center and data analytics solutions. Founded in 2012, the agency operates with a team of 100-249 employees and is headquartered in Barranquilla, Colombia.

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Dyalogo Agency logo

Dyalogo

BPO & Outsourced Support Website

Colombian call center technology and services company founded in 2003. Delivers call center software, monitoring, and automated reporting with more than 1,000 projects installed nationally and internationally. Holds the IT Mark quality certification from the ESI Center of Spain.

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Feature Comparison

Attribute Contacta Dyalogo
Category BPO & Outsourced Support BPO & Outsourced Support
Rating
Winner +0.2 higher
Location Barranquilla, Colombia Bogota, Colombia
Services
  • Call Centers
  • Call Centers
Industries
IT Industry Telecommunications Industry Small Business Industry
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Pros
  • Strong 4.4 Google rating from 18 reviews with consistently positive feedback
  • Clients praise personalized attention, commitment to quality, and always-available support
  • Agents adapt service delivery to each country's organizational culture and consumer patterns
  • First Colombian company to sell call center technology, holding the IT Mark quality certification from the ESI Center of Spain
  • More than 1,000 call center projects installed nationally and internationally since 2003
  • Process standards aligned with CMMI, ISO 27000, and Ten Square
Cons -
  • One Google reviewer reported difficulty reaching the call center by phone
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