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Compare Contact Centre QA vs Serco

Side-by-side comparison of features, pricing, services, ratings and more.

Contact Centre QA Agency logo

Contact Centre QA

BPO & Outsourced Support Website

Contact Centre QA provides Quality Assurance and Mystery Shopping solutions for multi-channel customer interactions, using UK-based QA executives. The company offers cost-effective, independent monitoring and feedback to improve customer experience, reduce costs, increase revenue, and support regulatory compliance. Founded in 2013, the firm serves companies throughout the UK.

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Winner
Serco Agency logo

Serco

BPO & Outsourced Support Website

Serco operates in five sectors of public-service provision: Health, Transport, Justice & Immigration, Defence and Citizens Services. The company was founded in 1988 and has over 1000 employees.

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Feature Comparison

Attribute Contact Centre QA Serco
Category BPO & Outsourced Support BPO & Outsourced Support
Rating -
Winner +3.3 higher
Location Manchester, United Kingdom Hook, United Kingdom
Services
  • Call Centers
  • HR Outsourcing
  • BPO
  • Customer Support
  • Call Centers
  • HR Outsourcing
  • BPO
  • Customer Support
Industries
Retail Commercial Financial
Government IT Healthcare
Pros
  • Uses exclusively UK-based Quality Assurance Executives for monitoring
  • Offers bespoke QA services tailored to client needs
  • Strong public service ethos and values-driven culture
  • Global presence across multiple continents
Cons -
  • Multiple negative Google reviews citing poor service and value for money
Website Visit Site Visit Site

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