Compare CallAgents UK LTD vs Serco

Side-by-side comparison of features, pricing, services, ratings and more.

CallAgents UK LTD

BPO & Outsourced Support Website

CallAgents UK LTD provides call answering and customer service line services for businesses of all sizes, especially SMEs. The agency works as part of the client's team, offering full-time receptionist cover or overflow support during busy periods. The team has over 40 years of combined experience in customer service, care, retention, and complaints handling.

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Winner

Serco

BPO & Outsourced Support Website

Serco operates in five sectors of public-service provision: Health, Transport, Justice & Immigration, Defence and Citizens Services. The company was founded in 1988 and has over 1000 employees.

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Feature Comparison

Attribute	CallAgents UK LTD	Serco
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating	-	Winner +3.3 higher
Location	Middlesbrough, Cleveland, United Kingdom	Hook, United Kingdom
Services	Call Centers HR Outsourcing BPO Customer Support	Call Centers HR Outsourcing BPO Customer Support
Industries	-	Government IT Healthcare
Pros	Over 40 years of combined customer service, care, retention, and complaints handling experience Proven to improve service levels and enhance customer experience Cost-effective alternative to in-house staff	Strong public service ethos and values-driven culture Global presence across multiple continents
Cons	-	Multiple negative Google reviews citing poor service and value for money
Website	Visit Site	Visit Site

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