Compare Best Reception vs ATM Group

Side-by-side comparison of features, pricing, services, ratings and more.

Winner

Best Reception

BPO & Outsourced Support Website

Best Reception is a UK-based phone answering service provider founded in 2006. The team handles calls for clients across medical, real estate, and technology industries, with all staff based at the Ware office.

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ATM Group

BPO & Outsourced Support Website

ATM Group is a tech-enabled customer operations and revenue partner for mid-market and enterprise organisations. The company helps brands deliver better customer experience, stronger retention and measurable commercial outcomes by combining high-performing people with smarter technology, automation and interaction intelligence. Founded in 1997, the agency has over 1,000 employees and serves clients across multiple industries.

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Feature Comparison

Attribute	Best Reception	ATM Group
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating	Winner +0.6 higher
Location	Ware, United Kingdom	Leicester, United Kingdom
Services	Phone Answering Services BPO Call Centers HR Outsourcing Customer Support	Phone Answering Services BPO Call Centers HR Outsourcing Customer Support
Industries	Medical Real Estate Technology	Home & Garden Health Care Entertainment Retail Hospitality Finance Recreation & Travel Software & IT Services Media & Communications
Pros	Established in 2006 with a stated track record of customer service and strong client retention Positive client feedback highlights professional, approachable service and quick resolution of minor issues All staff based at the Ware office with management oversight of protocols and call handling	Positive employee culture with internal progression opportunities Strong client service with knowledgeable staff Tech-enabled approach with ATM One platform for interaction intelligence
Cons	Recent Google reviews report service decline after a company buyout, including daily mistakes, long hold times, and missed call notifications	Some reviews cite poor management and unprofessional staff Concerns about staff using dummy names when representing clients
Website	Visit Site	Visit Site

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