Compare AnswerPlus vs Optima Communications International Inc

Side-by-side comparison of features, pricing, services, ratings and more.

Winner

AnswerPlus

IT Services & Technology Consulting Website

AnswerPlus is a Canadian-owned call answering service provider offering 24/7 outsourced call handling, appointment scheduling, and bilingual support. Founded in 1961, the company serves over 2,500 customers across multiple industries.

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Optima Communications International Inc

BPO & Outsourced Support Website

Optima Communications International Inc is a Canadian BPO provider founded in 1992, specializing in contact center outsourcing for regulated industries. It is the largest Canadian life insurance outsourcer and the largest contact center BPO provider for electrical and water utilities in Canada, with 100% of staff located within Canada.

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Feature Comparison

Attribute	AnswerPlus	Optima Communications International Inc
Category	IT Services & Technology Consulting	BPO & Outsourced Support
Rating	Winner +1.9 higher
Location	Hamilton, Ontario, Canada	Toronto, Canada
Services	Phone Answering Services Call Centers Customer Support BPO Managed Services Back Office Outsourcing Research Claims Processing Finance & Accounting Function Inbound Outbound Telemarketing B2B	Phone Answering Services Call Centers Customer Support BPO Managed Services Back Office Outsourcing Research Claims Processing Finance & Accounting Function Inbound Outbound Telemarketing B2B
Industries	Health Care Government Legal Nonprofit Public Safety Construction Energy & Mining Food and Beverage Education Software & IT Services	Corporate Services Consumer Goods Finance Fintech Insurance
Pros	Award-winning 24/7 call answering with over 60 years of experience Bilingual English and French support Serves over 2,500 customers across diverse industries	Long-standing client relationships with 15-20 core clients averaging 15 years tenure 100% of staff located within Canada Largest Canadian life insurance outsourcer and largest contact center BPO for electrical and water utilities in Canada
Cons	Some clients report missed calls and unprofessional handling Allegations of age discrimination	Google reviews report persistent unsolicited calls claiming to be from Scotiabank, calls from multiple numbers, and difficulty being removed from call lists
Website	Visit Site	Visit Site

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