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Compare 8x8 vs Horatio

Side-by-side comparison of features, pricing, services, ratings and more.

8x8 Agency logo

8x8

IT Services & Technology Consulting Website

8x8 is a cloud communications platform provider offering voice, video, chat, contact center, and API solutions. It serves medium and enterprise businesses in media, software, and corporate services.

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Winner
Horatio Agency logo

Horatio

BPO & Outsourced Support Website

Horatio is a next-generation and tech-enabled customer support outsourcing firm that provides dedicated handpicked teams for high-growth companies. It partners with businesses to develop customer support strategy and execute it.

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Feature Comparison

Attribute 8x8 Horatio
Category IT Services & Technology Consulting BPO & Outsourced Support
Rating
Winner +4.0 higher
Location New York City, New York, United States New York City, New York, United States
Services
  • Call Centers
  • Managed Services
  • BPO
  • Call Centers
  • Managed Services
  • BPO
Industries
Media & Communications Software & IT Services Corporate Services
Corporate Services Finance HR
Pros
  • Offers a unified cloud communications platform integrating voice, video, chat, and contact center.
  • Provides real-time business analytics and intelligence across all interactions.
  • Serves enterprise and medium businesses globally with a single global cloud platform.
  • Tech-enabled customer support outsourcing with dedicated handpicked teams
  • 5.0 Google rating from employees
  • Partners with high-growth and innovative companies
Cons
  • Customer service is difficult to reach and unresponsive according to multiple Google reviews.
  • Hidden fees and automatic contract renewals with high deactivation fees reported by clients.
  • Call quality issues including dropped calls and poor call transfer functionality.
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