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CallTel is a business process outsourcing, telephone answering service, and customer engagement company. It provides digital solutions to maximize the effectiveness of individuals, groups, and companies using technology. The agency serves clients across multiple industries from its headquarters in Lagos, Nigeria.
CallTel Communications Limited is a business process outsourcing (BPO), telephone answering service, and customer engagement company headquartered in Lagos, Nigeria. Founded in 2012, the agency positions itself as Africa's No.1 Telephone Answering Service Firm. It employs a large team of 500 to 999 people and offers services to clients across multiple industries.
The agency provides a range of services including call center operations, phone answering services, customer support, and BPO. Its areas of expertise cover back office outsourcing, data entry, legal and marketing support, virtual assistant services, appointment setting, inbound and outbound call handling, healthcare call centers, survey services, telemarketing, and virtual receptionist services. Specialized phone answering expertise includes after-hours support, plumber dispatch, property management, and taxi service answering.
CallTel serves a diverse set of industries such as education, construction, government, health care, finance, legal, real estate, energy and mining, insurance, and nonprofit organizations. The agency works with small businesses, medium businesses, and enterprise or corporate clients. Notable clients include Gold Alliance Capital Inc., Walden Properties LLC, MeadowHall Group, Standard Bearers School, Global International College, Cilog Systems, Lauretta Largley Company, APC, and Santa Lucia Private School.
Google reviews give CallTel an average rating of 3.7 out of 5 based on three reviews. Two positive reviews (5 stars) note that partnering with CallTel helps businesses focus on important tasks and that its virtual assistance service is a plus. One negative review (1 star) describes the work environment as toxic and not conducive. The agency's pricing requires an inquiry for minimum budget, with an average hourly rate of $25.
Services
- Call Centers
- Phone Answering Services
- Customer Support
- BPO
Industries Served
Team Size
Pros
- Positive Google reviews highlight that CallTel helps businesses focus on big things and that its virtual assistance service is a plus.
- The agency has a large team of 500-999 employees and serves a wide range of industries.
Cons
- One Google reviewer reported a toxic work environment.
Client Review Analysis
Mixed reviews: two 5-star reviews praise the service, while one 1-star review criticizes the work environment.