Compare RingCentral vs Aircall

Side-by-side comparison of features, pricing, services, ratings and more.

RingCentral

Sales Engagement Tools Website

RingCentral is an AI-powered cloud communications platform that combines business phone, SMS, team messaging, video meetings, and contact center capabilities in one solution for organizations of all sizes.

View Full Profile

Winner

Aircall

Sales Engagement Tools Website

Aircall is a cloud-based business phone and call center platform that helps sales and support teams manage calls, SMS, and WhatsApp in one unified workspace with deep CRM and helpdesk integrations.

View Full Profile

Feature Comparison

Attribute	RingCentral	Aircall
Category	Sales Engagement Tools	Sales Engagement Tools
Rating		Winner +0.3 higher
Location	Belmont, CA, USA	New York, NY, USA
Features	Comprehensive feature set for business communications, phone, SMS, team chat, fax, and video, in a single unified app. Advanced call handling and analytics, including multi-level IVR, queues, call monitoring, and rich real-time and historical dashboards. Large third-party integration marketplace and strong native integrations with Salesforce, Microsoft Teams, Google Workspace, HubSpot, Zendesk, and others. Enterprise-ready security, compliance, and global PSTN footprint, making it suitable for multi-region and regulated organizations. Fast, hardware-free deployment and an intuitive UI that reduces training time and speeds up rollout. Extensive CRM, helpdesk, e-commerce, and collaboration integrations that keep calls tightly coupled with customer data. Comprehensive call-center toolkit including IVR, advanced routing, call recording, monitoring, coaching, analytics, and outbound power dialing. Modern AI capabilities that improve note-taking, coaching, and after-hours coverage without replacing human agents.	Comprehensive feature set for business communications, phone, SMS, team chat, fax, and video, in a single unified app. Advanced call handling and analytics, including multi-level IVR, queues, call monitoring, and rich real-time and historical dashboards. Large third-party integration marketplace and strong native integrations with Salesforce, Microsoft Teams, Google Workspace, HubSpot, Zendesk, and others. Enterprise-ready security, compliance, and global PSTN footprint, making it suitable for multi-region and regulated organizations. Fast, hardware-free deployment and an intuitive UI that reduces training time and speeds up rollout. Extensive CRM, helpdesk, e-commerce, and collaboration integrations that keep calls tightly coupled with customer data. Comprehensive call-center toolkit including IVR, advanced routing, call recording, monitoring, coaching, analytics, and outbound power dialing. Modern AI capabilities that improve note-taking, coaching, and after-hours coverage without replacing human agents.
Pros	All-in-one platform that combines phone, SMS, fax, team messaging, and HD video meetings in a single app, reducing the need for multiple tools. Generally easy to use for end users, with intuitive desktop and mobile apps and straightforward onboarding for new staff. Strong call management and contact center–lite capabilities, including IVR, call queues, call recording, and call monitoring for coaching. Robust integration ecosystem and open APIs that connect RingEX to major CRMs, productivity suites, and ticketing systems. AI features such as live transcription, automatic call and meeting summaries, and AI-generated notes that save time for sales and support teams.	Very easy to set up and use, with intuitive desktop and mobile apps that teams adopt quickly. Deep, out-of-the-box integrations with major CRMs and helpdesks such as HubSpot, Salesforce, Zendesk and Intercom. Rich call center functionality including IVR, advanced call routing, call recording, call tagging, and analytics. Strong fit for remote and distributed teams, with reliable cloud infrastructure and multi-device support. Power Dialer, Click-to-Dial, and AI-based features like call transcripts and summaries significantly boost sales and support productivity.
Cons	Pricing can be higher than some SMB-focused VoIP competitors, and advanced capabilities like AI add-ons or expanded SMS often require extra licenses or bundles. Customer support quality is inconsistent, with some users citing long resolution times, ticket handoffs, and frustration around SMS/TCR registration and billing issues. The admin portal and configuration options can feel complex; certain settings move between releases, and reporting and SMS automation capabilities have limitations for power users.	Pricing is higher than many SMB-focused VoIP competitors, and key capabilities like advanced analytics or AI often require paid add-ons. Users report occasional call quality or connectivity issues, including dropped calls or audio glitches, especially on weaker networks. Customer support quality and responsiveness can be inconsistent, with some customers citing slow responses or billing/contract frustrations. The mobile app is sometimes described as laggy or less full-featured than the desktop experience, impacting on-the-go users. No built-in video conferencing, so teams needing unified voice and video must pair Aircall with a separate solution.
Website	Visit Site	Visit Site

Explore Other Comparisons

Compare RingCentral or Aircall with other Agencies:

ringcentral vs five9 ringcentral vs servicebell ringcentral vs zoom phone ringcentral vs tact ringcentral vs justcall aircall vs five9 aircall vs servicebell aircall vs zoom phone aircall vs tact aircall vs justcall

Browse All Agencies

Free Plan Available

You shouldn’t have to overpay for cold email tools. With Mystrika, you won’t.

It does cold email warmup, sequences, unified inbox, and AI writing - all in one place. Every other tool that does this charges somewhere between $100 and $500 a month. Mystrika has a free plan. 500 prospects. No expiry. No card.

The people who consistently book meetings from cold email aren’t smarter. They just stopped leaving money on the table.

See the Free Plan

Cookie Consent Required