Mystrika
XPRON Systems GmbH, headquartered in Neuss, is a comprehensive 24/7 service and IT company. Established in 2005, it provides 24/7 customer service, user helpdesk support, IT system solutions, managed services, and Microsoft Office 365 support. The team of over 500 professionals includes customer service representatives, IT system administrators, and specialized IT experts.
Xpron Systems GmbH is a comprehensive 24/7 service and IT company headquartered in Neuss, Germany. Founded in 2005, the agency has grown to employ over 500 professionals as of 2022, including customer service representatives, IT system administrators, and specialized IT experts. The company emphasizes continuous in-house training to ensure ongoing development of its workforce.
The agency's operational framework is built on robust structures aligned with ITIL standards, with service levels divided into first, second, and third levels. Contracts feature high service level agreements, reflecting a commitment to quality and reliability. Xpron Systems GmbH provides a wide range of services including 24/7 customer service, user helpdesk support, IT system solutions, managed services, and dedicated Microsoft Office 365 support.
Areas of expertise include BPO (back office outsourcing), call center operations (inbound and outbound), and IT services (IT outsourcing and Microsoft Office 365). The agency also offers cybersecurity and managed services. Portfolio examples include enterprise resource planning (ERP) implementation, network infrastructure upgrades, back office outsourcing projects, and call center services for clients such as IUBH, VeeAM, Fortinet, Vodafone, eON, and Five Guys.
Client reviews sourced from Google are overwhelmingly positive, with a 4.9 rating from 38 reviews. Employees highlight great management, fair and punctual pay, friendly colleagues, and interesting tasks. The agency is described as a good employer that values honest work, though some note it is not suitable for those who are lazy or frequently absent.
Xpron Systems GmbH serves a diverse range of industries including education, software, cybersecurity, telecommunications, energy, cloud services, food and beverage, non-profit, and chemicals. The agency's large team and ITIL-aligned processes make it well-suited for companies requiring reliable 24/7 IT support, customer service, and managed services with high service level agreements.
Services
- IT Services
- Cybersecurity
- Call Centers
- Managed Services
- Customer Support
- Back Office Outsourcing
- Inbound
- Outbound
- IT Outsourcing
- Microsoft Office 365
Team Size
Pros
- Strong employee satisfaction as per Google reviews
- Large team of over 500 professionals
- ITIL-aligned service levels with high SLAs
Client Review Analysis
Google reviews highlight strong employee satisfaction, fair management, and a positive work environment.