Mystrika
Xassure by eDesk is a professional customer support and back-office service provider dedicated to helping businesses deliver exceptional customer experiences. It specializes in chat support, email support, voice support, and administrative assistance. The agency supports businesses across e-commerce, SaaS, insurance, and service-based industries.
Xassure by eDesk is a professional customer support and back-office service provider founded in 2010 and headquartered in Simi Valley, California. The agency helps businesses deliver exceptional customer experiences through chat support, email support, voice support, and administrative assistance. It aims to become a trusted extension of client teams by delivering consistent, high-quality service that supports long-term growth.
The agency employs between 100 and 249 people and maintains a minimum project budget under $1,000 with an average hourly rate of $8. Founded by Raghu Pokala, a UCLA Anderson alumnus with over 25 years of outsourcing experience and 20 years in the insurance industry, Xassure by eDesk rebranded from eDesk in 2026. The company focuses on accuracy, professionalism, and fast response times to ensure every customer interaction reflects positively on the client's brand.
Xassure by eDesk offers a broad range of services including SEO, email marketing, branding, digital marketing, PPC, social media marketing, and BPO. Within these areas, the agency provides specialized expertise such as virtual assistant services, AI digital services, construction marketing, copywriting, education digital marketing, marketing strategy, Google Ads, construction SEO, local optimization, mobile SEO, on-page optimization, SEO consulting, and Facebook advertising.
The agency serves a diverse set of industries including corporate services, eCommerce, automotive, electronics, education, construction, dental, and consumer goods. It works with small businesses, medium businesses, and enterprise/corporate clients. Notable clients include Apex Insurance Partners, Olson Insurance Agency, and Florida Personal Lines Agency.
Xassure by eDesk has earned a 4.7-star rating on Trustpilot and was named Top Insurance Virtual Assistant Company in 2026. The agency's services are designed to reduce operational workload, improve customer satisfaction, and maintain smooth day-to-day business operations for growing companies.
Services
- SEO
- Email Marketing
- Branding
- Digital Marketing
- PPC
- Social Media Marketing
- BPO
Industries Served
Team Size
Pros
- Focus on accuracy, professionalism, and fast response times
- Reliable and scalable support solutions
- Experienced leadership with 25+ years in outsourcing and insurance