WOW24-7

WOW24-7 is a premier outsourced customer support agency founded in 2016. The company provides global 24/7 omnichannel Level 1 and 2 outsourced customer support and technical support. Its operational hubs in Eastern Europe and LATAM enable coverage of all 24 time zones, including Europe and the Americas.

The agency reports over 100 clients worldwide across 20+ countries, with a 96%+ customer satisfaction rate and zero security breaches. Clients achieve up to 60% in budget savings. WOW24-7 adheres to GDPR, ISO27001, ISO9001, and is adding PCI DSS compliance. The company does not engage in partnerships involving Gambling, Betting, Dating, or Casino sectors.

WOW24-7's services include call centers, customer support, BPO, and phone answering services. Areas of expertise cover back office outsourcing, data entry, inbound and outbound calling, telemarketing, virtual receptionist, and after-hours support. The agency tailors workflows to match clients' business processes, software, and security criteria.

The agency serves industries such as Retail, SaaS, IoT, and Travel, all under the E-commerce market. Client examples include OceanApart, Spryker, Les Lunes, eDesk, Under Lucky Stars, Walks, Circles, Performio, Adversus, and App Solution. The company's CEO is Denys Dubner.

DesignRush reviews from verified clients praise WOW24-7 for quick onboarding, high quality, and emotional intelligence. One client noted the team's professionalism and human touch in customer interactions. Another highlighted the agency's ability to adapt to new platforms like Salesforce and TalkDesk.

Portfolio examples include 24/7 coverage for a SaaS company, growing a travel support team with 93%+ CSAT, boosting CX for a US-based dev company, and helping a therapy SaaS platform navigate customer inquiries. The agency also lists work for Dixa, Skillroads, and EssayEdge.