Worksmart IT Services

Worksmart IT Services is a managed IT services provider founded in 2001 and headquartered at 100 Meredith Drive, Suite 200, Durham, North Carolina, with additional offices in Charlotte, North Carolina, and Philadelphia, Pennsylvania. The agency's positioning statement is "The Right Technologies, Not Just More Technology," and it organizes work into six integrated practice areas: IT consulting and advisory, AI, cybersecurity, hybrid cloud, managed services, and Microsoft 365.

The 85-person team, including 60 engineers, supports more than 400 clients and 7,500 endpoints. The agency reports a team size of 50 to 99 employees, minimum budgets of $1,000 to $10,000, and an average hourly rate of $250. It says it measures success by business outcomes such as faster decisions, clearer risk, and less lost time rather than tickets closed or devices monitored.

Worksmart IT Services holds Microsoft Gold Partner and Sophos Platinum Partner status and has been recognized on the Channel Futures MSP 501 and Inc. 5000 lists, as well as by regional business media. The agency has served growing businesses since 2001.

Service categories include managed services, IT services, cloud consulting, cybersecurity, IT compliance, and DevOps consulting. Expertise spans cybersecurity (breach detection and incident response, security assessments, threat and attack simulations, identity and access management, HIPAA compliance, and expert testimony), DevOps and cloud (Azure, Microsoft SharePoint Consulting, and physical server management), ERP (Microsoft Dynamics 365), ECM (digital asset management and Microsoft ECM), CRM (Zendesk Sell), low code (Webflow), no code (Creatio), and managed services capabilities from disaster recovery, hardware, hosting and cloud, IT budgeting, network, security, software evaluation, and vendor selection.

The agency serves industries where technology directly affects performance, including architecture and engineering, professional services, financial services, nonprofits, healthcare, manufacturing, logistics, agriculture, automotive, construction, insurance, education, corporate services, AI, and hospitality. Its client types are small businesses and medium businesses.

Worksmart IT Services holds a 4.7 out of 5 Google rating from 38 reviews. Reviewers highlight a "can do" consultant attitude, highly responsive support (one client reported an 8:39 am ticket diagnosed onsite with a recommended solution by 9:45 am), professional and patient technicians, and a customer-centric approach focused on solving and preventing problems.