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Unity Communications
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Unity Communications is a US-based Business Process Outsourcing (BPO) company founded in 2009 that specializes in sales, technical support, customer service, and administrative support. It focuses on small and medium-sized businesses and enterprises preparing for their first outsourcing engagement. The company also acts as a telecom integrator, combining IT, PBX, and virtual networks to support global client delivery.
Unity Communications is a US-based Business Process Outsourcing (BPO) company founded in 2009 and headquartered in Gilbert, Arizona, operating under the tagline "We Drive Success." The firm serves small and medium-sized businesses and enterprises preparing for their first outsourcing engagement, with a reported headcount of 500 to 999 employees and an average hourly rate of $9.
Founder and CEO Patrick Brown, based in Gilbert, leads delivery centers in the United States, the Philippines, and Costa Rica. His background includes service in the US Navy, Ironman triathlons, and an Inc. 5000 ranking. The company maintains additional locations in Cleveland, Ohio; Taguig, Philippines; San Jose, Costa Rica; and Montreal, Canada.
Core services span BPO, customer support, call center operations, and business consulting. Areas of expertise include back-office outsourcing, data entry, medical billing, claims processing, transactions processing, virtual assistant support, and call center capabilities such as inbound, telemarketing, and virtual receptionist duties. Business consulting expertise covers operations consulting, project management, and telecommunications consulting.
Unity Communications serves industries including finance, media and communications, real estate, software and IT services, and transportation and logistics. Named clients include AT&T, Microsoft, Amazon, Konica Minolta, First American, Intuit QuickBooks, Fleet Complete, and Sandler Partners. Representative portfolio items include a customer support engagement for a Florida real estate business, BPO work for AT&T, and telemarketing for a web design company in Utah.
The company positions itself as a telecom integrator that combines IT, PBX, and virtual networks so clients can build a global presence while keeping startup agility. Clients describe strong sales support for technology companies, with a RingCentral partner reporting that onboarded team members consistently exceeded expectations and handled intricate technical demands thoroughly.
Google reviews average 3.6 from 8 reviews, with several five-star reviews praising bookkeeping services, back-office outsourcing, and support quality, alongside a one-star review alleging a recruitment scam and a comment that getting started took time. The company was recognized on the Inc. 5000 list of fastest-growing private companies in America at number 3488.
Services
- Business Process Outsourcing
- Customer Support
- Call Center Services
- Business Consulting
- Back Office Outsourcing
- Data Entry
- Medical Billing
- Claims Processing
- Transactions Processing
- Virtual Assistant
- Project Management
- Telecommunications Consulting
- Inbound
- Telemarketing
- Virtual Receptionist
Industries Served
Team Size
Pros
- Named to the Inc. 5000 list of fastest-growing private companies in America, ranking 3488
- A RingCentral partner praised Unity Communications as one of the best sales support teams for technology, citing thorough handling of complex technical demands and immediate response
- Clients report positive results with bookkeeping services, back-office outsourcing, and global team expansion
Cons
- One Google reviewer alleged a recruitment scam involving gift card payment requests
- One client noted that getting started took time before the process ran smoothly
Client Review Analysis
Mixed Google reviews, averaging 3.6 from 8 reviews: one reviewer alleges a recruitment scam, while others praise sales support for technology, bookkeeping services, and back-office outsourcing.