Touchstone Research

Touchstone Research is a full-service UX research company founded in 1991 and headquartered in New Haven, Connecticut. The agency specializes in user experience research across the entire product cycle, from early discovery and user interviews to prototype testing, usability studies, and long-term rolling research. With in-house recruitment capabilities and a global network, Touchstone Research can source diverse participants and deliver insights from multiple markets.

The agency supports both qualitative and quantitative research methods, including usability tests, diary studies, A/B testing, persona development, and task flow analysis. These services help teams uncover pain points, validate design decisions, and optimize user experience. Touchstone Research also offers market research services alongside its core UX research offerings.

Touchstone Research serves a range of industries, including retail, consumer goods, corporate services, education, and entertainment. The agency primarily works with medium businesses and enterprise or corporate clients. Notable clients include Disney, Carnival, and Good 2 Grow.

Google reviews give Touchstone Research a 4.7 rating based on 46 reviews. Participants consistently highlight the ease of scheduling, fun and simple surveys, quick payment, and friendly, professional staff. Many reviewers mention that their children also enjoy participating in research activities.

The agency maintains an unclaimed profile on DesignRush, with no DesignRush-specific reviews. Pricing details are not publicly listed; interested clients are encouraged to inquire directly for budget and hourly rate information.