Mystrika
Top Customer Service is an award-winning customer experience company that provides 24/7 multilingual support, technical support, inbound/outbound call handling, and AI-augmented omnichannel engagement. Founded in 2010, the agency serves startups to Fortune 500 brands across e-commerce, SaaS, fintech, travel, and healthcare.
Top Customer Service is an award-winning customer experience company founded in 2010. The agency has a team of 500 to 999 employees and is headquartered in Albany, New York. It provides outsourced customer support, call center, BPO, and phone answering services to startups, scale-ups, and Fortune 500 brands globally.
The agency offers 24/7/365 multilingual support in 12 or more languages, technical and tiered product support, inbound and outbound call handling, sales and revenue growth campaigns, AI-augmented omnichannel engagement, trust and safety monitoring, back office operations, and dedicated virtual assistants. It has handled over 100 million customer interactions and is trusted by brands with over $1 billion in combined revenue, including Lenovo, DoorDash, ClassPass, and Getaround.
Top Customer Service serves a wide range of industries including design, corporate services, finance, fintech, health care, insurance, manufacturing, real estate, and software and IT services. The agency works with startups, small businesses, medium businesses, and enterprise or corporate clients.
The agency has a minimum budget of $1,000 to $10,000 and an average hourly rate of $10 per hour. It has received multiple Clutch awards for customer support outsourcing, phone support, chat support, virtual assistant, and email support services in 2025.
The portfolio includes projects such as elevating guest experience through smart automation in travel and hospitality, redefining online shopping experience in retail and e-commerce, and transforming call handling for telecom companies. Project budgets range from $100,000 to $500,000 with durations from 1 to 55 months.
One DesignRush review from a CEO in healthcare gave a 5.0 rating, praising the agency's professionalism, responsiveness, and quality of support. No Google reviews are available.
Services
- Customer Support
- Call Centers
- BPO
- Phone Answering Services
Industries Served
Team Size
Pros
- 24/7/365 global support coverage
- Fluent in 12+ languages
- Trusted by brands with $1B+ in combined revenue
- Over 100 million customer interactions handled