theITSupportCenter

theITSupportCenter is an IT help desk solutions provider founded in 2005 by IT professionals with over 40 years of combined experience. The company aims to improve corporate client efficiency through a unique approach centered on end-user experience. It has grown to support over one million end-users, serving clients ranging from large global organizations to American startups.

The company is headquartered in Philadelphia, Pennsylvania, with support centers across the United States. It employs between 250 and 499 people. Pricing details are not publicly listed; both the minimum budget and average hourly rate are marked as Inquire. The agency was founded in 2005.

theITSupportCenter offers IT services with expertise in DevOps and cloud, specifically Microsoft SharePoint consulting, and IT services expertise in Microsoft Office 365. The company's core service is providing outsourced IT help desk support with a focus on end-user satisfaction.

The agency serves clients in the IT, small business, and fintech industries. It supports a wide range of client sizes, from startups to large enterprises, and emphasizes a follow-the-sun support model to provide coverage across US time zones.

Google reviews give theITSupportCenter a rating of 2.8 out of 5 based on 50 reviews. Sentiment is mixed: one positive review praises the leadership team and training, while several negative reviews criticize the interview process, unpaid training periods, and monitoring practices. The company has been accused of manufacturing positive reviews, though this is not confirmed.

The company's portfolio highlights its ability to support over one million end-users through an innovative infrastructure. No specific case studies or project examples are provided on the DesignRush profile.