Mystrika
The 20 MSP is a national Managed IT Services provider supporting growing businesses with secure, scalable, and fully managed technology solutions. The agency helps organizations modernize IT operations, reduce risk, and align technology with long-term business goals. Services include Managed IT Services, outsourced IT support, cybersecurity, cloud and Microsoft 365 management, network infrastructure, and strategic IT consulting.
The 20 MSP is a national Managed IT Services provider founded in 1984, headquartered in Plano, Texas, with additional offices in Alabama, Arizona, Arkansas, and California. The agency employs between 100 and 249 people and serves clients across the United States. It operates as a centralized service provider delivering consistent IT support to multi-location businesses and distributed workforces.
The agency offers a comprehensive suite of services including Managed IT Services, outsourced IT support, cybersecurity, cloud and Microsoft 365 management, network infrastructure, and strategic IT consulting. Under its managed services expertise, The 20 MSP provides disaster recovery, help desk support, and managed AI services. Its cybersecurity capabilities cover account takeover prevention, breach detection, incident response, HIPAA compliance, identity and access management, penetration testing, and threat simulations.
The 20 MSP serves a wide range of industries including healthcare, legal, real estate, manufacturing, nonprofit, hospitality, energy and mining, finance, and public administration. The agency works with small businesses, medium businesses, and enterprise/corporate clients. It also supports other managed service providers (MSPs) by offering access to a network of over 170 nationwide IT service providers.
Client reviews on Google give The 20 MSP a 4.0 rating based on 26 reviews. Positive feedback highlights the 24/7 support desk, proactive monitoring, and results-oriented approach. Negative reviews mention inconsistent account management after acquisitions and occasional slow response times. The agency has received press mentions from CRN, including being a finalist for Solution Provider CEO and recognition in the 2025 Women of the Channel list, as well as inclusion in the Dallas Business Journal Fast 50 and SMU Cox Dallas 100.
The 20 MSP's client portfolio includes organizations such as KW2, St. Dunstan's, Die and Tool Service, Integribees, LIFT, West Loop Law, Fong Legal, Haas Petroleum Engineering Services, Bloomin Blinds, and Brazoria County Alliance for Children. The agency has also been recognized as Datto Partner of the Year and received the Pax8 Beyond Partner Award.
Services
- Managed IT Services
- Outsourced IT Support
- Cybersecurity Services
- Cloud and Microsoft 365 Management
- Network Infrastructure
- Strategic IT Consulting
- Disaster Recovery
- Help Desk
- Managed AI Services
Industries Served
Team Size
Pros
- 24/7 support desk available
- Proactive monitoring and results-oriented approach
- Nationwide coverage with consistent IT standards
- Access to a large network of IT service providers for partner MSPs
Cons
- Account management quality may vary after acquisition
- Support response times can be delayed
Client Review Analysis
Mixed reviews; clients appreciate proactive support and 24/7 availability, but some report poor account management and slow response times after acquisition.