Mystrika
Telvista provides contact center and BPO services to manage customer interactions, increase engagement, and generate revenue. The company's agents are trained to handle customer concerns and queries to build trust and improve ROI.
Telvista is a BPO and contact center services provider founded in 1997 and headquartered in Dallas, Texas. The company focuses on delivering quality solutions that help businesses manage customer interactions, increase engagement, and generate revenue. Telvista employs under 49 people and offers its services to small and medium businesses across the energy and mining, finance, and government industries.
The company's core services include HR outsourcing, phone answering services, and BPO, with a specialization in inbound call center operations. Telvista's agents are trained to handle customer concerns and queries, aiming to establish trust and improve ROI for clients. The company also highlights its automated CRM technology, as demonstrated in a portfolio case study for a leading global convenience store chain.
Telvista serves clients in the energy and mining, finance, and government sectors. The company's client types are small and medium businesses. The portfolio includes an example of inbound call center services that leveraged automated CRM to drive growth for a convenience store chain.
Google reviews for Telvista show mixed sentiment. Positive reviews from employees highlight a supportive work environment, steady income, flexible scheduling, remote work options, and opportunities for internal promotion and career growth. Some employees report long tenure, with one reviewer noting 18 years at the company. However, a negative review cites payroll issues, delayed payment, and failure to deliver a sign-on bonus, leading to a poor experience. The overall Google rating is 3.3 out of 5 based on 149 reviews.
Services
- HR Outsourcing
- Phone Answering Services
- BPO
Industries Served
Team Size
Pros
- Supportive work environment with opportunities for growth
- Flexible scheduling and remote work options
- Long-term employee retention with internal promotion paths
Cons
- Some employees report payroll and bonus payment issues
Client Review Analysis
Mixed reviews on Google: positive about work environment and growth, negative about payroll and management.