Mystrika
Televergence is a telecommunications carrier founded in 1986 that provides inbound toll free, outbound long distance, and high capacity connectivity services. The company offers TDM to SIP conversion, a loan equipment program, and C-Level account management backed by a U.S.-based Network Operating Center.
Televergence is a telecommunications carrier founded in 1986 that attributes over 30 years of success to quality and competitively priced products, with service as a competitive advantage and C-Level account management. The company is headquartered at 424 Church Street, Suite 2000, Nashville, Tennessee, and employs between 50 and 99 people. Its solutions portfolio includes high capacity and connectivity, inbound toll free, and outbound long distance services.
The company was founded and is managed by CEO Deb Ward, who is the first and current Chairwoman of INCOMPAS, the industry's leading competitive telecommunications trade organization. CTO David Deutsch has extensive technical expertise in the call center telecommunications space and manages the company's fully staffed, U.S.-based Network Operating Center (NOC). The technical team is familiar with most legacy and next-gen platforms, including Dialogic, Acculabs, Brooktrout, Nortel, Avaya, and Asterisk.
Televergence maintains an on-premise TDM to SIP conversion capability for legacy platforms and offers a loan equipment program for TDM to SIP conversion customers who otherwise qualify. Complimentary testing is available to pre-qualified candidates. The company's technical expertise was demonstrated with a call center customer who could not get a financially impacting problem diagnosed and resolved with its Tier 1 and Tier 2 carriers.
Leadership and membership roles are maintained within numerous professional trade organizations, including the American Association for Public Opinion Research (AAPOR), INCOMPAS, the Marketing Research Organization (MRA), the National Association of Women Business Owners (NAWBO), the Nashville Chamber of Commerce, the Professional Association for Customer Engagement (PACE), Telecom Associates, and Women In The Channel (WIC).
Televergence serves the IT, small business, and communication industries, with phone answering services as its listed service category. The company's profile does not include Google reviews, so no client rating is available.
Services
- Phone Answering Services
Industries Served
Team Size
Pros
- C-Level account management with service as a competitive advantage
- Fully staffed, U.S.-based Network Operating Center managed by the CTO
- On-premise TDM to SIP conversion capability with a loan equipment program for qualifying customers
- Complimentary testing available to pre-qualified candidates
- Over 30 years in business since 1986