Telecom, Inc.

Telecom, Inc. is a mid-size domestic contact center founded in 1993 and headquartered in Oakland, California. The company serves businesses ranging from startups to Fortune 500 companies, offering B2B and B2C campaign support available 24/7/365. Telecom, Inc. emphasizes a transparent partnership approach, providing clients with full access to program details at any time through seasoned client service experts.

The agency employs between 100 and 249 people and does not publish minimum budgets or hourly rates, requiring prospective clients to inquire for pricing. Telecom, Inc. focuses on combining extensive experience, exceptional personnel, and leading technology to custom-develop solutions that generate results. The company prides itself on having mature, experienced, and educated staff above the industry norm.

Telecom, Inc. offers a robust suite of call center services including inbound and outbound call support, chat support, and email support for customer service and sales campaigns. The agency's areas of expertise center on inbound call center operations, with the ability to pivot programs quickly and scale up or down as needed. Extensive training and quality assurance processes ensure accurate information delivery to customers.

The agency serves clients across eCommerce, media and communications, publishing, and retail industries. Telecom, Inc. works primarily with small and medium businesses, though it also supports larger enterprises. Notable clients include Balsam Brands, Pharmacy Technician Certification Board, and Leap Media Solutions.

Google reviews give Telecom, Inc. an average rating of 4.2 out of 5 based on 15 reviews. Clients consistently praise the agency's professionalism, acumen, and results-oriented mindset. Reviewers highlight the responsive and flexible team, well-trained agents who provide thoughtful assistance rather than scripted responses, and the ability to scale customer service operations quickly. One client noted that within months of starting, the team was handling calls, online chats, and customer emails effectively.

The agency's portfolio demonstrates success in inbound customer support for ecommerce and other sectors. Clients report that Telecom, Inc. became an indispensable partner, helping them scale their contact center operations while maintaining high-quality service. The company's ability to handle difficult campaigns and deliver results has earned strong recommendations from multiple clients.