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TaskUs is a BPO provider specializing in digital customer experience, trust and safety, and AI services. Founded in 2008, the company employs over 1000 people and serves clients across multiple industries.
TaskUs is a business process outsourcing (BPO) company founded in 2008, headquartered in New Braunfels, Texas. The company describes itself as a collective of highly capable humans who deploy technology and data to serve client purposes. TaskUs focuses on digital customer experience, trust and safety, AI services, risk and response, and consulting.
The company employs over 1000 people and does not publicly disclose its minimum budget or hourly rate. TaskUs maintains a presence on Facebook and LinkedIn. Its headquarters is located at 1650 Independence Dr, New Braunfels, Texas 78132, United States.
TaskUs offers services in transcription services, BPO, and call centers. Within call center expertise, the company specializes in B2B and healthcare call centers. The company serves clients in the entertainment, finance, gaming, health care, retail, and software and IT services industries.
TaskUs works with a range of client types including startups, small businesses, medium businesses, and enterprise or corporate clients. The company lists clients in the commercial, entertainment, and media and communications industries, though specific client names are not provided in the profile.
TaskUs has a Google rating of 3.8 out of 5.0 based on 171 reviews. The Google reviews available on the profile are predominantly negative, with reviewers citing unprofessional interview processes, inflexible management, wrongful withholding of wages, and lack of job security. One reviewer who worked as a team lead for three years reported a significant decline in company culture and client retention.
The profile does not include specific portfolio examples or measurable results. TaskUs positions itself as a different breed of BPO that protects partner interests through innovation and technology, powered by what it calls ridiculously smart people.
Services
- Transcription Services
- BPO
- Call Centers
Industries Served
Team Size
Pros
- Large global team with over 1000 employees serving diverse industries.
- Offers a broad range of services including digital CX, trust and safety, and AI services.
Cons
- Multiple Google reviews cite unprofessional interview processes and management issues.
Client Review Analysis
Google reviews indicate significant dissatisfaction with management, job security, and payroll practices.