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TAS United is a Texas-based telecommunication company providing highly-personalized, secure call processing solutions. It delivers live and automated answering services and customized scripting to a range of industries.
TAS United is a Texas-based telecommunication company founded in 1984. It provides highly-personalized, secure call processing solutions to businesses across the United States. The company operates from a custom technology platform supported by trained bilingual representatives.
The agency has fewer than 49 employees and requires an inquiry for minimum budget and hourly rate. Leadership includes President Kevin Ryan, who has over 25 years of call center industry experience, and Managing Partner Alexander MacLennan, who brings nearly 25 years of technical expertise in answering service and call center technologies.
TAS United offers phone answering services and call center solutions. Its areas of expertise include BPO (legal), call center operations (appointment setting, inbound, virtual receptionist), and phone answering services (after-hours, taxi). The company delivers live and automated answering services with customized scripting.
The agency serves a wide range of industries, including legal, corporate services, finance, healthcare, construction, education, energy, real estate, government, hospitality, and e-commerce. It works with small businesses, medium businesses, and enterprise/corporate clients.
Client reviews on Google average 3.9 out of 5. Positive feedback highlights professionalism, efficiency, prompt responses, and long-term satisfaction, with some clients using the service for over a decade. Negative reviews mention poor customer service, confusion, unprofessional behavior, and failure to return calls.
Notable clients include Baylor, Siemens, Floodmaster Restauration, and Golden Pass LNG. The company was established by uniting three Texas-based answering services and a call center technology company, positioning it to manage call processing for small locally-owned businesses to large national corporations.
Services
- Phone Answering Services
- Call Centers
Industries Served
Team Size
Pros
- Trained bilingual representatives provide professional and courteous service.
- Custom technology platform supports secure, personalized call processing.
- Long-term client relationships spanning over a decade.
Cons
- Some Google reviews report poor customer service, unprofessional behavior, and failure to return calls.
Client Review Analysis
Mixed reviews on Google with an average of 3.9 out of 5; some clients praise professionalism and efficiency, while others report poor service and unprofessional behavior.