Mystrika
SupportYourApp is an AI-powered support-as-a-service company focused on the tech industry. Founded in 2010, the company provides omnichannel customer support, technical support, and back-office services to over 250 clients in more than 30 countries. The team includes over 1,300 professionals supporting 60+ languages.
SupportYourApp is an AI-powered support-as-a-service company founded in 2010, specializing in omnichannel customer support for the tech industry. The company has grown to over 1,300 professionals and serves more than 250 clients across 30 countries. SupportYourApp combines human expertise with AI technology to deliver scalable, data-compliant support solutions.
The company holds PCI/DSS Level 1 and Level 2 certification, ISO/IEC 27001 certification, and is compliant with GDPR, CCPA, and HIPAA. SupportYourApp has been recognized with multiple industry awards, including Stevie Awards, Globee Awards, and inclusion in the Inc. 5000 and Inc. Female Founders 200 list. The leadership team includes CEO and Managing Partner Daria Leshchenko, who was named to Inc.'s 200 Female Founders list.
SupportYourApp offers a wide range of services including customer support (front desk, Tier 1), technical support (Tier 1-3), IT support, social media customer service, CX services, AI-powered support teams, system setup and integration, helpdesk integration and migration, reception desk services, back-office services (data entry, content moderation, enrichment), KYC and ID verification, and data annotation. The company also provides staff augmentation with dedicated, hybrid, project-based, and skill-based options.
The agency serves clients across software and IT services, eCommerce, fintech, crypto, finance, education, corporate services, recreation and travel, health care, and travel industries. Client types range from startups and small businesses to medium businesses and enterprise or corporate organizations. Notable clients include Mastercard, Calm, MacPaw, G2A, LIFX, and Flibco.
Google reviews give SupportYourApp a 5.0 rating, with clients praising the team's professionalism, responsiveness, and commitment to high-quality customer service. Reviewers note clear communication, thorough training and onboarding, and a positive work environment. DesignRush reviews also reflect strong satisfaction, with clients reporting perfect scores on work quality, timely delivery, and responsiveness.
Portfolio results demonstrate significant impact: SupportYourApp helped PayBump speed up responses by 40%, reduced Cocoatech's ticket resolution time from 8 hours to 5 minutes, cut Happeo's email response time to 30 minutes, and decreased NotaryPublic24's ticket resolution time by 64%. The company's AI-powered solutions have enabled 3.4x faster response times and up to 115% annual savings for clients.
Services
- Customer Support
- Call Centers
- BPO
- Phone Answering Services
- Staff Augmentation
- AI Development
Industries Served
Team Size
Pros
- Over 16 years of experience in customer support outsourcing
- Over 1,300 professionals on the team
- 60+ operational languages
- PCI/DSS Level 1 and Level 2 certified, ISO/IEC 27001 certified, GDPR-, CCPA-, and HIPAA-compliant
- AI-powered solutions enabling 3.4x faster response times and up to 115% annual savings
Client Review Analysis
Google reviews highlight professionalism, responsiveness, and a positive work environment. Clients report high satisfaction with support quality and team dedication.