SupportPlan

SupportPlan is a London-based IT services company founded in 1990, operating from Unit 17, 83 Crampton Street, London, SE17 3BQ, United Kingdom. The firm describes itself as supporting people and their systems, and has built a team of specialists over the past 20 years, each selected for expertise and ability to complete tasks under stringent deadlines. The company states that in more than 30 years it has never missed a deadline or broken a promise to provide service within a promised timeframe.

The founder, Lance Beecheno, oversees the teams and manages internal training programs to keep engineers current with the newest technological trends and advancements. Beyond problem resolution, SupportPlan provides clients with proactive, strategic counsel and assistance, offering ways to improve business technology and ensure maximum value from IT infrastructure.

SupportPlan's services are categorized under IT Services, with a minimum project budget of $1,000 to $10,000 and an average hourly rate of $120. The company employs fewer than 49 people and serves a range of clients, including Hays, Estee Lauder, and Asos, as well as smaller businesses requiring comprehensive IT support for staff of around 30 people.

Google reviews give SupportPlan a 4.8 out of 5 rating across 41 reviews. Clients consistently praise fast response times, knowledgeable on-site engineers, and proactive account management. One client noted the company's excellent staff retention, meaning the same engineers handle their setup without repeated explanations. Another client highlighted SupportPlan's work as a specialist Mac IT support provider, resolving outstanding issues left by a previous IT company and recommending easy, cost-effective solutions.

A client that approached SupportPlan for a complete restructure of a failing IT setup reported that the recommendations solved their issues and eliminated daily IT interruptions. The same client noted that founder Lance Beecheno often gives time for free, and that installations were smooth, with the customer support team described as incredibly responsive and helpful, often going above and beyond to assist with new ideas and software needs.