Specialty Answering Service

Specialty Answering Service (SAS) is a call center and phone answering agency founded in 1985. The company employs between 100 and 249 staff and is headquartered in King of Prussia, Pennsylvania, with additional offices in Atlanta, Chicago, Dallas, Arlington, and Salt Lake City. SAS focuses on providing customized phone answering solutions for businesses, covering general customer service, billing inquiries, sales assistance, and technical support.

The agency's leadership includes founder and COO Emily Cardin, who has over 17 years of experience in small business retention, and founder and CMO Todd Cardin, who brings more than 25 years of sales team management to customer acquisition and procurement strategies. The team undergoes rigorous training to deliver professional interactions at every customer touchpoint.

SAS offers a range of call center services including inbound and outbound calling, telemarketing, third-party verification, and virtual receptionist services. Under digital marketing, the agency provides lead generation. Phone answering expertise covers after-hours support, plumbers, and taxi services. The agency primarily serves the legal industry but also works with clients in advertising, accounting, engineering, energy, IT, financial, travel, retail, and telecommunications.

Client types are predominantly small businesses. Google reviews give SAS a 4.8 rating from 858 reviews. Clients consistently praise the personalized service, responsive support team, quick script building, and effective call screening. One digital marketing agency noted that SAS saved time by screening spam calls and immediately implemented suggested improvements. A boutique hotel guest services manager appreciated the after-hours support and message format. Long-term clients highlighted the professionalism of team members Courtney and Gabe.

The agency's portfolio includes work across multiple sectors, with clients in the legal, travel, retail, and telecommunications industries. SAS emphasizes building robust client connections through customized call center services that enhance customer satisfaction and brand reputation.