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Smith.ai

Web Development & Technology Los Altos, California, United States
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Smith.ai is a 24/7 virtual receptionist service that specializes in converting new potential clients who call, text, or chat on a website. The company offers multi-channel receptionist solutions including call answering, chat, SMS, appointment scheduling, payment collection, and lead qualification.

Smith.ai is a 24/7 virtual receptionist service founded in 2015, headquartered in Los Altos, California. The company employs between 100 and 249 people and operates with an average hourly rate of $15 per hour. Smith.ai specializes in converting new potential clients who call, text, or chat on a website, using professional North America-based receptionists.

The company offers a comprehensive multi-channel receptionist solution that includes 24/7 answering for phone calls, website chats, Facebook messages, and SMS. Additional services include bilingual support in English and Spanish, lead qualification, appointment scheduling, payment collection, text and email follow-up, spam and sales call blocking, and conflict checks for law firms. Smith.ai also provides call intelligence and analytics, Google Analytics and Tag Manager integration, a client dashboard, and a partner portal for marketing agencies.

Smith.ai's areas of expertise cover BPO (back office outsourcing, data entry, medical billing), call center operations (B2B, inbound, virtual receptionist), and phone answering services (AI phone answering, after-hours, plumbers, taxi). The company serves a range of industries including legal, medical, plumbing, taxi, and professional services. Notable clients include CMIT Solutions, Littleton Legal PLLC, and Indie Law.

The company has received a Clutch Top Voice Services Provider award. While no Google reviews are available on the DesignRush profile, the service is positioned as a cost-effective alternative to in-house receptionists, offering 24/7 availability and multi-channel support. Smith.ai's platform includes a client dashboard with activity details, chat funnel performance tracking, and Zapier integrations for workflow automation.

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Services

  • Call Centers
  • BPO
  • Phone Answering Services
  • AI Development

Industries Served

Legal Medical Plumbers Taxi Professional Services

Team Size

100 - 249

Pros

  • 24/7 multi-channel answering (phone, chat, SMS, Facebook)
  • North America-based professional receptionists
  • Lead qualification and appointment scheduling
  • Bilingual English and Spanish support
  • Call intelligence and analytics with Google Analytics integration

Frequently Asked Questions

Smith.ai provides 24/7 virtual receptionist services including phone answering, website chat, Facebook messaging, SMS, lead qualification, appointment scheduling, payment collection, and outbound follow-up.
Smith.ai can answer all calls, after-hours calls, or overflow calls where the client is rung first before the service takes over.
Smith.ai serves legal firms, medical practices, plumbers, taxi services, and other professional service businesses that need reliable call handling.
Smith.ai is headquartered in Los Altos, California, United States and employs between 100 and 249 people.
Smith.ai has an average hourly rate of $15 per hour and requires prospective clients to inquire for a minimum budget.
Yes, Smith.ai provides bilingual services in English and Spanish.
Smith.ai integrates with Google Analytics, Google Tag Manager, Zapier, and offers a Chat API for custom integrations.
Smith.ai helps convert inbound leads through professional receptionists, appointment scheduling, and payment collection, with a client dashboard and call analytics to track performance.
Smith.ai agents are trained to sound like in-house staff but offer 24/7 availability, multi-channel support, and lower cost compared to hiring full-time employees.
Smith.ai received a Clutch Top Voice Services Provider award.
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