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SmartPA provides outsourced virtual assistant and back-office support services, from individual assistants to multi-skilled teams. The company offers flexible monthly packages built around client needs. All virtual assistants complete a CPD-accredited training program.
SmartPA is a virtual assistant and business process outsourcing provider founded in 2008. The company employs 250 to 499 people and is headquartered in Edinburgh, United Kingdom, with additional offices in New York, London, Birmingham, Liverpool, Glasgow, and Leeds. SmartPA offers flexible monthly packages that clients can customize, and all virtual assistants complete a CPD-accredited training program.
The company's average hourly rate is $24 per hour, and the minimum budget is listed as "Inquire." SmartPA serves a wide range of client types, including startups, small businesses, medium businesses, and enterprise/corporate clients. The agency works across industries such as AI, corporate services, finance, government, health care, HR, insurance, legal, education, and consumer goods.
SmartPA's service offerings include customer support, BPO, market research, transcription services, translation services, HR outsourcing, call centers, and accounting. Within these areas, the agency has specific expertise in bookkeeping, payroll, data entry, document digitization, appointment setting, healthcare call centers, corporate training, recruiting, and more. The agency also provides back-office outsourcing for catalog management, claims processing, and finance and accounting functions.
Google reviews give SmartPA a 4.0 rating based on 55 reviews. Clients frequently highlight the efficiency and friendliness of the virtual assistants, the flexibility and reliability of back-office support, and the value of bilingual resources. One client noted that SmartPA's support eliminated the need for an in-house COO, while another praised the assistant's judgment and trustworthiness.
SmartPA's client portfolio includes Cox-London, Complete Refinish, Collette CWMedia, Krispy Kreme, and Total Oil and Gas. The agency's founder, Sarra Bejaoui, emphasizes a strong work ethic and a drive to create opportunities. SmartPA positions itself as a scalable solution for businesses of any size needing administrative, operational, or customer-facing support.
Services
- Customer Support
- BPO
- Market Research
- Transcription Services
- Translation Services
- HR Outsourcing
- Call Centers
- Accounting
Industries Served
Team Size
Pros
- Efficient and friendly virtual assistants with strong team backing
- Flexible and reliable back-office support that streamlines HR, hiring, and legal processes
- Bilingual resources enable smooth cross-language operations
Client Review Analysis
Google reviews highlight efficient, friendly, and reliable virtual assistant services, with particular appreciation for bilingual support and flexibility.