Service 800

Service 800 is a customer experience consultancy founded in 1989 by a team of managers from Xerox, General Electric, and Norwest Bank. The company was established to help service organizations and technical support companies measure service quality through timely, low-cost feedback collection. The name "Service 800" originates from a client whose service profitability increased by 800% after using the company's measurement resources.

The company employs between 250 and 499 people and is headquartered in Minnetonka, Minnesota, with an additional office in London, United Kingdom. Both the minimum budget and average hourly rate are listed as "Inquire," meaning they are provided upon request. Service 800 has been operating for over three decades, since 1989.

Service 800 offers call center and market research services. Its call center expertise includes B2B, collection, and survey services. Market research expertise covers data reporting, interviews, and surveys. The company can design and launch a customer feedback program within days, using phone interviews, email/web surveys, IVR, mail, or combinations. Feedback is collected within minutes of events, and urgent situations are alerted to managers in near real time.

The agency serves a range of industries including Transportation & Logistics, Finance, Energy & Mining, Manufacturing, HR, Consumer Goods, and Retail. Client types include small businesses, medium businesses, and enterprise/corporate organizations. Service 800's interviewers follow the sun in 30 languages, enabling global coverage for very small or large organizations.

No Google reviews are available for Service 800 on DesignRush. The profile does not include any client testimonials or ratings from that platform.

Notable clients listed on the profile include Johnson Controls, Johnson & Johnson Surgical Vision, and Grundfos North America. The company's portfolio demonstrates its ability to serve large, global organizations with complex feedback measurement needs.