ServeRetail

ServeRetail is a U.S.-based retail and ecommerce customer support services provider founded in 2004. The agency helps global retail brands deliver reliable, scalable, and high-quality customer service. ServeRetail manages essential post-purchase customer support operations, including order management, WISMO (Where Is My Order) resolution, returns and refunds processing, and technical product support.

The company employs over 1,000 people and maintains headquarters in Norcross, Georgia, with an additional office in Mandaluyong, Philippines. ServeRetail charges an average hourly rate of $10 per hour and requires an inquiry for minimum budget. The agency serves a wide range of client types, from startups to enterprise corporations.

ServeRetail's core service is BPO, specifically retail and ecommerce customer support. The agency delivers omnichannel customer service across voice, email, chat, and back-office support. Its retail-trained teams emphasize first contact resolution, CSAT improvement, and service accuracy. ServeRetail also provides flexible, scalable ecommerce call center services for high-volume and peak seasons.

The agency serves industries including eCommerce, Retail, Consumer Goods, Electronics, Fashion, Beauty, Food and Beverage, Hobbies & Gifts, Luxury, and Home & Garden. ServeRetail works with ecommerce, DTC, and omnichannel retailers to manage post-purchase support operations.

No Google reviews are available for ServeRetail on DesignRush. The agency's profile does not include client testimonials or ratings from external platforms.

ServeRetail lists notable clients such as Supermarts Limited, AV Beauty Products, and Home Appliances. The agency's portfolio focuses on helping growing and enterprise retailers scale customer service efficiently while maintaining consistent service quality.