Mystrika
RethinkCX is a consultancy specializing in customer experience outsourcing, helping businesses find outsourcing partners for support needs. The agency acts as a matchmaker connecting clients with global vendors to deliver cost-effective, high-quality CX solutions. Clients can save up to 80% compared to in-house operations while maintaining high CSAT scores.
RethinkCX is a customer experience outsourcing consultancy founded in 2024, headquartered in Toronto, Canada. The agency acts as a matchmaker, connecting businesses with global vendors to deliver cost-effective, high-quality customer support solutions. It emphasizes transparency and tailored vendor selection to optimize support operations.
The agency reports that clients can save up to 80% compared to in-house operations while maintaining customer satisfaction rates of 90% CSAT. For example, outsourcing to the Philippines can cost as low as $8 per hour versus $50 in the US. Mid-sized ecommerce clients have reduced annual costs by 75% through strategic vendor matching.
RethinkCX offers services including call centers, customer support, BPO, phone answering services, and CRM consulting. Its areas of expertise cover BPO (AI BPO, back office outsourcing, data entry), back office outsourcing (catalog management, claims processing, finance), CRM (Salesforce, Zendesk, monday.com), call center (appointment setting, inbound/outbound, healthcare), and phone answering (AI, after-hours, taxi).
The agency serves industries such as eCommerce, finance, health care, and hospitality. Client types range from startups and small businesses to medium businesses and enterprise or corporate clients. Notable clients include Tangerine, Canada Goose, and Lululemon.
RethinkCX leverages advanced technology including AI, analytics, and video support to enable seamless integration with existing systems. It provides 24/7 availability and multichannel support, with a global network spanning the Philippines, India, and Latin America for cultural alignment and competitive rates.
No Google reviews are available for the agency. The profile indicates a focus on cost reduction and quality improvement through vendor matching, with a team of under 49 employees and pricing available upon inquiry.
Services
- Call Centers
- Customer Support
- BPO
- Phone Answering Services
- CRM Consulting
Industries Served
Team Size
Pros
- Clients can save up to 80% compared to in-house operations
- Achieves 90% customer satisfaction rates
- Global network of vendors in Philippines, India, and Latin America
- Leverages AI, analytics, and video support for seamless integration