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QTAS provides phone answering and call center services including after-hours support, virtual receptionist, telemarketing, and survey services. Founded in 1947, the agency serves as an extension of client operations to handle calls, orders, and customer emergencies.
QTAS is a Quincy, Massachusetts-based call center and phone answering service provider founded in 1947. The agency positions itself as a business partner that keeps clients connected to customers whether they are available or not. With under 49 employees, QTAS offers custom-packaged services ranging from basic message taking to full customer service support departments.
The agency's core services include phone answering, call center operations, virtual receptionist, telemarketing, survey services, after-hours support, and property management call handling. QTAS emphasizes specially trained staff who act as an extension of the client's operation. The company serves a variety of industries, with listed clients including Teststrpiz, Premier Property Solutions, Braintree Electric, NextEon COm, and Tivoli Audio.
Google reviews give QTAS a 4.2 rating based on 19 reviews. Clients consistently describe the team as professional, reliable, and efficient. One reviewer noted that using QTAS increased business significantly by eliminating missed calls, comparing the service to having an additional staff member at a fraction of the cost. Another long-term client from a four-generation family business praised QTAS for decades of exceptional support and personalized service.
The agency's expertise areas include survey services, telemarketing, virtual receptionist, after-hours coverage, and property management. QTAS handles both domestic and international order taking, and can serve as a reception desk or a full customer service department. The company maintains a Facebook presence and provides photo examples of its operations on its DesignRush profile.
Services
- Phone Answering Services
- Call Centers
- Survey Services
- Telemarketing
- Virtual Receptionist
- After-Hours
- Property Management
Team Size
Pros
- Professional and reliable call handling
- Efficient and friendly customer service
- Helps businesses avoid missed calls and increase revenue
Client Review Analysis
Google reviews highlight professionalism, reliability, and efficiency. Clients report increased business and seamless communication.