Mystrika
ProtelBPO is a nearshore outsourcing center based in Belize, founded in 2010. The company provides cost-effective inbound and outbound call center services, including customer support, lead generation, and multilingual support. It serves a range of industries from retail to utilities with a team of 500-999 employees.
ProtelBPO is a nearshore outsourcing center founded in 2010 and headquartered in Belize City, Belize. The company employs between 500 and 999 people and operates with a minimum project budget of $50,000 and an average hourly rate of $14 per hour. It positions itself as a reliable nearshore option leveraging Belize's growing contact center industry, emphasizing staffing flexibility, reliable infrastructure, and an enthusiastic labor force.
The agency offers a comprehensive range of inbound and outbound call center services. Inbound services include customer support, omnichannel support (phone, email, chat, text), technical support, order processing, appointment setting, answering service, debt collection, multilingual support in English and Spanish, ecommerce and backend support, and virtual assistant services. Outbound services cover lead generation, appointment setting, customer development and winback, surveys and market research, content syndication, political campaigns, customer service, email and SMS/text marketing, and order processing. ProtelBPO also lists expertise in telemarketing and virtual receptionist services.
ProtelBPO serves a diverse set of industries including retail, automotive, consumer goods, corporate services, entertainment, hospitality, manufacturing, restaurants, software & IT services, and travel. The agency works with startups, small businesses, medium businesses, and enterprise or corporate clients. Notable clients include Macy's, Allstate, H&M, Rottler Pest Solutions, Atmos Energy, Dominion Energy, Radisson Hotel Group, Extended Stay America, J Crew, Sight Partners, and Blue Valley.
DesignRush reviews from clients such as Jeffrey Warren (Macy's), Jackie Capalleja (Allstate), and Paul Benefit (H&M) consistently rate the agency 5.0 out of 5.0. Reviewers highlight the professionalism, efficiency, and dedication of the agents, as well as the agency's ability to handle complex inquiries and provide 24/7 support. Clients from the hospitality and utility sectors particularly praise the seamless integration and proactive communication.
The agency's mission is to align seamlessly with client operations, boosting revenue and bottom-line profits by enhancing customer satisfaction, reducing operational costs, and identifying new business opportunities. ProtelBPO boasts a high retention rate and an empathetic corporate culture, which it attributes to its Belizean workforce. The company has managed millions of inbound and outbound calls across B2C and B2B clients.
Services
- Customer Support Service
- Omnichannel Support (Phone, e-mail, chat, text)
- Technical Support
- Order Processing
- Appointment Setting
- Answering Service
- Debt Collection
- Multilingual Support Service (English/Spanish)
- Ecommerce and Backend Support Service
- Virtual Assistant Service
- Lead Generation
- Customer Development and Winback
- Surveys And Market Research
- Content Syndication (marketing)
- Political Campaigns
- Customer Service
- Email and SMS/TEXT Marketing
- Telemarketing
- Virtual Receptionist
Industries Served
Team Size
Pros
- Highly professional and well-trained agents
- Flexible staffing to handle spikes in call volume
- Multilingual support in English and Spanish