Mystrika
PromoCall helps U.S. companies establish and operate compliant nearshore call center operations, reducing labor and operational costs by 50-70%. It is a full-service BPO delivering customer engagement and back-office solutions exclusively for U.S. businesses. The agency incubates call center operations from the ground up, handling legal setup, HR, recruiting, payroll, accounting, compliance, facilities, and daily supervision.
PromoCall is a nearshore BPO provider founded in 2013, headquartered in Chula Vista, California, with an additional office in Tijuana, Mexico. The agency focuses exclusively on U.S. companies, helping them establish and operate compliant nearshore call center operations. PromoCall claims to reduce labor and operational costs by 50-70% compared to onshore alternatives.
The agency employs between 100 and 249 people and charges an average hourly rate of $15. PromoCall's turnkey model handles all aspects of nearshore expansion, including legal setup, HR, recruiting, payroll, accounting, compliance, facilities, and daily supervision. This allows clients to focus on sales and growth while PromoCall manages the infrastructure.
PromoCall offers services in BPO, call centers, HR outsourcing, phone answering services, and customer support. The agency has specific expertise in legal BPO and healthcare call centers. It serves a wide range of industries including automotive, consumer goods, dental, health care, insurance, legal, eCommerce, transportation & logistics, hospitality, and real estate.
The agency works with startups, small businesses, medium businesses, and enterprise/corporate clients. PromoCall specializes in partnering with organizations that have never operated a call center before, incubating operations from the ground up by designing structure, processes, KPIs, compliance frameworks, and management systems.
PromoCall's listed clients include Contempo Counseling, Lenditup, and Protect Environmental. The agency's location just minutes from the U.S. border is positioned as a key advantage for reducing operational complexity while maintaining nearshore cost benefits.
Services
- BPO
- Call Centers
- HR Outsourcing
- Phone Answering Services
- Customer Support
Industries Served
Team Size
Pros
- Located minutes from the U.S. border, reducing nearshore complexity
- Turnkey model handles legal, HR, recruiting, payroll, accounting, compliance, facilities, and daily supervision
- Specializes in incubating call centers for companies that have never operated one before