Portiva

Portiva is a virtual assistant agency founded in 2009 that specializes in providing medical and dental administrative support to healthcare practices. The agency's mission is to help doctors and medical practitioners manage day-to-day tasks so they can focus on patient care. Portiva's virtual assistants are healthcare professionals, with a majority being registered nurses, which allows for quick integration into clinical environments.

The agency is headquartered in Trappe, Pennsylvania, and employs under 49 people. Portiva's minimum project budget ranges from $1,000 to $10,000, with an average hourly rate of $10 per hour. The company was founded in 2009 and has since helped thousands of medical and dental offices reduce administrative burdens.

Portiva offers a range of services including phone answering services, BPO, call center support, and HR outsourcing. Their areas of expertise cover back office outsourcing, data entry, medical billing, survey services, third party verification, virtual receptionist, creative staffing, and general staffing. These services are designed to handle tasks such as answering phone calls, scheduling appointments, verifying insurance, prior authorization, billing, submitting and receiving medical records, updating electronic medical records, and scribing.

The agency primarily serves the healthcare industry, along with IT and business sectors. Their clients include medical and dental practices of various sizes. Portiva's virtual assistants can work remotely, accessing the practice's computer system as if they were on-site, and can make calls from the practice's caller ID and interact with insurance companies and other providers using the practice's official email address.

Portiva has a 5.0 rating on Google based on six reviews. Clients consistently praise the agency's responsive communication, well-trained and professional virtual medical assistants, and the smooth transition to virtual support. Reviewers note that Portiva's pre-screening process attracts qualified candidates, and the competitive pay for assistants leads to higher job satisfaction and longevity. One client mentioned that since bringing on a virtual front desk receptionist, their team can focus on patients without feeling overwhelmed.

The agency's portfolio includes examples of virtual medical assistants handling medical billing tasks. Portiva has also been mentioned in press, such as Big News Network, for articles on the virtual medical scribe career path. The agency serves clients across the IT, healthcare, and business industries, and its team includes a dedicated medical billing team.